Grievance Redressal & Feedback Policy

At Techiegigs, we are committed to providing an exceptional learning experience. We understand that at times, concerns may arise, and we take such matters seriously. This policy outlines how you can raise grievances or share constructive feedback, and how we will address them in a transparent and timely manner.

1. Grievance Redressal Mechanism
1.1 How to Raise a Grievance

If you have any concern related to our courses, faculty, support team, infrastructure, or overall experience, you can submit your grievance via email to:

📧 care@techiegigs.com
📱 WhatsApp: +91 9220551266

Please submit your grievance within 15 days of the issue for prompt action.

1.2 Required Details

To help us process your grievance efficiently, include:

  • Clear description of the issue

  • Relevant dates and names (if applicable)

  • Any supporting documentation or screenshots

1.3 Resolution Timeline (SLA)

  • Acknowledgment: Within 48 business hours

  • Initial Resolution: Within 7 business days

  • Extended/Complex Cases: Final resolution within 15 business days with interim updates

1.4 Escalation

If the resolution provided is unsatisfactory, you may escalate the matter to the designated Grievance Officer:

👨‍💼 Grievance Officer: Shubham Nalin Gupta, COO
📧 Email: shubham@techiegigs.com
📞 WhatsApp: +91 9220551266
⏱ Escalation Response Time: Within 5 business days

2. Feedback Submission
2.1 Share Your Thoughts

We welcome suggestions and feedback on any aspect of your learning journey. Please write to:

📧 care@techiegigs.com

2.2 Why Your Feedback Matters

Your feedback helps us:

  • Enhance course quality

  • Improve faculty and support systems

  • Upgrade our tech and operations

2.3 Acknowledgment

Every feedback email is acknowledged within 72 hours and reviewed periodically by our quality team for incorporation into future improvements.

3. Confidentiality & Privacy

All feedback and grievances are handled with complete confidentiality. Personal data will be used solely for resolution or service enhancement purposes in accordance with our [Privacy Policy].

4. Contact Information

Techiegigs Support Team
📧 Email: care@techiegigs.com
📱 WhatsApp: +91 9220551266
🕐 Working Hours: Mon–Sat, 10:00 AM to 7:00 PM